Jarrod - RI

Director of Help Desk & Field Services who has worked in the industry for 15 years, starting out in warehouse management distributing IBM Hardware. Jarrod spends most his day working with client locations and local techs, managing all aspects of service logistics, including parts sourcing to fulfill repair services required.    

Michaela - NC

Oversees procurement processes, contracts and billing.  Having been with OMG for nearly 10 years she spends most day behind the scenes supporting our operations processes to ensure order and billing accuracy.  Also is part of our contracts team to help manage asset maintenance coverage.

Jody - TX

Leads sales and field support business lines.  Jody has been in the industry for nearly 30 years, managing for Avnet's distribution line of business, supplying Value-Added Business Partners with IBM Printing Systems & Services.   He's a go-to for sales and service support, always there to help anyone in need, anytime of the day.

Nicole - RI

Provides customer support, to ensure service delivery and new product deployment and their consumables are implemented accordingly.   Nicole spent years in manufacturing operations management and also plays a large role in the company's system and support processes.

Steve - AZ

Oversees Sales & Services divisions.  With over 16 years in Channel Sales support with IBM Printing Systems Partners.  Steve has product and logistics knowledge, having worked on all size project and product deployments from large and small.  Steve is always working on strategic and tactical planning initiatives, making time for any client and their project needs.

Deb - MA

Deb is part of the accounting division and leads our systems team on purchase order and billing management to ensure payable processes are accurate and resolved timely.   Including the implementation of systems to manage contracts and recuring maintenance services to ensure all hardware assets are covered accordingly. 

Robert - CA

Serving on the product engineering team, Robert brings customer support on product specific variable data applications and backline support to our tech-line team for field services.   Robert spends most days traveling to location or on support calls working problem resolutions.

Matt - RI

Leads our Operations team to ensure internal systems and processes meets the needs of customer's requirements. Having over 20 years in the industry managing IT hardware distribution, channel partner sales, and IT managed services.  Experiences of internal systems and business processes helps relate to customer support tactics and strategic service needs.